Identify the previous order
Contact Kenny and Gita through the booking route so they can establish whether useful prior context is available.
For eligible repeat clients
Reorder through a direct conversation.
Existing clients may ask about a new garment using prior order history. Eligibility and every current detail are confirmed personally.
What can be said safely today.
Remote reordering is not an automated checkout. The team first confirms the client, prior garment context and what may have changed.
- Eligibility
- Existing clients onlyA previous order does not guarantee that every garment can be repeated remotely.
- Fit
- Changes must be discussedAn in-person fitting may be recommended when measurements, posture, preferences or garment design have changed.
- Design
- Confirmed in consultationFabric, styling and construction are agreed for the new order rather than assumed from an older garment.
- Fulfilment
- Quoted individuallyPayment, delivery, shipping, duties and any return transport are confirmed in writing for each accepted order.
A careful repeat process.
Explain what has changed
Discuss fit, measurements, garment use and design changes before a new order is accepted.
Confirm terms privately
Price, payment, delivery method and any in-person requirements are confirmed directly for the specific order.
Ask before assuming a repeat is possible.
Kenny and Gita will review the prior garment context, current needs and whether an in-person step is necessary.